This service is only available to customers who have used my shopping service before.
As I am on semi-hiatus, I would not have time to engage customers properly during this period. Hence I would prefer not to take orders from new customers who might not understand my working style or how CWT events work, in case misunderstandings arise.

Deadline for submission of order is 25 July, and deadline for payment is 28 July.
There is a cap of 25 items (books, doujin items) per customer.

Please refer to this page for details like fees and accepted items and how to contact me.

There is an excel order form for this event, please contact me to ask me for the form to submit your order. Thanks!

Details as announced in an earlier post:

http://www.celestial-delinquent.com/home/semi-hiatus-from-1-july-2014-to-4-august-2014

Revised on 23 June 2014 in response to feedback.

I am going for vacation and will have limited access to internet as well as less time to check my emails. Please note that this applies to all shopping services, including the Taiwan-based and Japan-based services. The following will be my schedule for handling orders and shipment instructions, subject to changes.

The following dates are all in Singapore time. (GMT +8)

Blackout Period applying to all customers - 12 November to 30 November
No processing of any sort of orders or shipments. You can send in your orders / requests but I'll not be able to address them until I'm back.

The schedule is different for different customers:

a) Businesses (Customers who purchase stock for their businesses/shops)

7 November to 11 November: I will continue to process your new orders and shipment instructions. To ensure that items can be purchased, or shipments can be shipped out before my blackout period, please have payment made by 9 November.

12 November to 30 November: Blackout period. No processing of orders or shipments. No replying of emails.

1 December to 7 December: I will process orders and shipment instructions that were placed during the blackout period. For new orders placed during this period, depending on how much backlog I have, I may take around 5 working days to get back to you.

b) All other customers

7 November to 11 November: I will continue to process your new orders and shipment instructions. New orders are restricted to small orders (less than 5 items). Large orders will have to be processed when I come back on 1 December. To ensure that items can be purchased, or shipments can be shipped out before my blackout period, please have payment made by 9 November.

12 November to 30 November: Blackout period. No processing of orders or shipments. No replying of emails.

1 December to 7 December: I will process orders and shipment instructions that were placed during the blackout period. For new orders placed during this period, depending on how much backlog I have, I may take around 7 working days to get back to you.


However, where ever possible, all customers should have your orders arranged for shipping much earlier than 7 November, or after 30 November, because while I'm on vacation, I am not able to monitor the status of your shipment, and I can't respond to emails if there is any problem with your parcel.

The same applies to new orders. Sometimes, sellers will report items being out of stock a few days after the order is placed. I will not be able to notify you and amend your order while I'm on hiatus.

Ideally, it would be best to submit new orders and shipping instructions before November.


Rare items / urgent preorder
As usual, I will give special priority for rare items going out of stock or preorders that I ending soon. You may send me a separate email about it with "Urgent" in the subject or first line of the email. I will process it first. But please note that I cannot process such orders during the blackout period.

Thank you, and I apologize for the inconvenience caused!

The following applies to the International Taobao Shopping Service:

In light of recent increase in security and inspection over incoming and outgoing parcels due to the Shanghai Asia summit, certain sensitive items that used to be possible to ship out by EMS, airmail and SAL are now completely prohibited from shipping using these methods until further notice.

These sensitive items include those containing liquids, powder, batteries, medicines and any other items prohibited for shipping by law. If you must ship any such items, you'll have to ship it via a special express shipping route, which costs more than EMS. For an idea, shipping to the USA costs 49 SGD for the first 500g, followed by 14 SGD for every subsequent 500g. For rates for other countries, you may leave a comment or email me to ask.

Branded items or replica items (of mainstream brands) can still be shipped by EMS, Airmail and SAL.

In case you ask, it is not possible to not declare any of these items or attempt to hide them, for the following reasons:
1) If detected, your whole package can be confiscated or delayed indefinitely for further inspection.
2) If traced back to the forwarder, the forwarder can get into legal trouble.

Believe me, if the forwarder could ship those items, they wouldn't say "no" to money. But obviously they have good reason and judgment to reject shipping these items and I do not wish to challenge their professional know-how at the expense of your parcel.

Due to the recent Shanghai Asia summit, security has been ramped up for all shipping channels. Inspection of parcels will become more strict and frequent. This security step-up is estimated to last until around end of June (subject to delays).

This may lead to slight increase in shipping time because items are being held up at customs.

If your package contains sensitive items e.g. liquid, powder, electronic products, items with batteries, items resembling weapons (includes cosplay props), it may be held up for further inspection and even confiscation. This applies even to channels usually recommended for shipping sensitive items such as ems and SAL.

If you have purchased "sensitive" items, the best option is to wait it out until after end of June to ship your items. If you wish to proceed with shipping, we can process it, but please understand that the risk of delay and confiscation is much higher than usual, and if your package is indeed confiscated, we can't do anything about it.

I have a major event in early August so things will slow down because I have to prioritise that over my shopping service. Please note that this applies to all shopping services, including the Taiwan-based and Japan-based services.

Blackout Period applying to all customers - 28 July to 4 August (No processing of new orders or shipments.)

The schedule is different for different customers:

a) Businesses (Customers who purchase stock for their businesses/shops)
1 July to 27 July: I will continue to process your new orders and shipment requests within 3 working days.
28 July to 4 August: there will be no processing of orders or shipments. If you need your purchase to be shipped before 28 July, payment must be made by 26 July.


b) All other customers
1 July to 20 July: I will continue to process your new orders and shipment requests. However, it may take me up to 1 week to get back to you. This is especially so when you're placing a new order. Shipments will take less time to process.

21 July to 4 August: There will be no processing of new orders or shipments. If you need your purchase to be shipped before 21 July, payment must be made by 19 July.

I may decline large orders, depending on how busy I am. Large orders means having more than 10 items. If you have a large order, please try to submit it by June.


Rare items / urgent preorder
Any time if you have an urgent preorder / urgent item going out of stock, you may send me a separate email about it with "Urgent" in the subject or first line of the email. I will try my best to process it first.


All orders must be submitted via the order forms on my website or they will be ignored. If you have questions, please carefully read my website first. So far I have yet to come across a question that was not already answered on my website.

I seek your understanding to help me tide over my hectic schedule without compromising the quality of my service, and sincere apologies for any inconvenience caused!

I get asked about this quite a bit, so I'll answer the frequently asked questions here:

Do you accept group orders?
Sure, with wide open arms! However, I will only handle communications and payments with one person - the GO leader. It is still up the the leader to coordinate all the orders and payments. If it's meant to be a group order, you cannot ask the members to send in their orders and payments separately to me. That will be messy.

What's the best way to submit the order?
There's no special order form for this. Just use the excel form on my shopping service page.
You may either:

a) organise all your group members' orders accordingly by sellers in one excel form, like you would with a regular order for yourself. This would be the best way. If you need to mark out whose items belong to whom, you may write their names in the "Your remarks" column, or use different font colours to differentiate their orders. Please refrain from highlighting (shading) the row cells as I use that for marking out problem items and items that have reached.

or

b) Have a separate excel form for every member. I'll help to combine them. The problem with this is I may miss noticing that different members are buying from the same sellers, so your members may end up being charged extra domestic postage. The difference is honestly not much. If it matters a lot to you, then please use method (a), or specify in the remarks. Do also understand that for items from the same seller weighing more than 1kg, higher domestic postage may be charged because the listed domestic postage is usually only for the first kg.

Can you calculate the weight / shipping cost / item cost for each member?

No, that's the GO leader's job. If it is difficult for you, you are recommended to use method (b) in this case, because each form will reflect the item cost and weight of the items on the form. If you use separate forms for your members, you will be able to see the item cost and item weight for each member.

One GO member changed their mind, wants to ship out separately / Can I split packages to different addresses / to ship out at different times ?

You can, I'm very flexible with shipping arrangements. Just make sure that when paying for shipping fees, you update your address in your payment to the destination you want it shipped to.

Some advice for GO leaders:

- Only take in members who are committed, absolutely sure about what they want, have money to pay, and can pay you immediately. Fickle-minded members will cause huge delays to your GO, which is unfair to your other members who pay on time.

- Only contact me with confirmed orders. I will not accept "feelers". Large orders take a long time to process, and multiple "feelers" will surely prolong this process.

- You must be contactable at all times. Sellers may raise issues even after the order has been processed. If you will be away, have another person take your place temporarily.

As stated in my previous post, service fees have been revised. I've created new order forms reflecting the revised rates, and have also simplified them in hopes that they are easier and quicker for everyone to fill up. They are on their respective shopping service pages. However, if you prefer the old forms, or have already submitted orders recently using the old forms, you may stick with using them.

There is also a new shipping method E-Post for shipping to USA. It's a more affordable alternative for those who dislike the uncertain waiting time of registered airmail but find the other express methods to be costly. I have also updated the shipping rates. Some methods/countries will see a slight increase while others see a slight decrease. It is not significant in my opinion and hence I have not announced it beforehand. The new shipping rates take effect from today.

Recently, I'm seeing an increasing number of people emailing me their orders not in the required format. There are also more people asking me things that have been obviously stated on my website. The reason these formats exist is to keep things organised and efficient, and reduce the likeliness of mistakes. Additionally, not using the proper format suggests that you didn't read the contents and TOCs on my website, which is not good at all because assumptions and misunderstandings can cause an order to go wrong.

For your own sakes, before you order, please take responsibility by understanding how it all works and doing your part to ensure your order goes smoothly. Whether you're a seasoned Taobao shopper or recommended by friends, understand that all shopping services operate differently, and all shoppers have different needs.

From now on, if I receive orders that are not in my required format, or questions that have been answered on my website, I will ignore them.

Sorry to bring this bad news, but due to increase of costs of various services such as warehouse rental, staff pay for logistics services etc, my contacts in China have increased their fees, so I have to increase mine accordingly :(

The following changes apply to Taobao orders (International) paid for after 19 March 2014 Beijing time (specifically by 10 pm):

Service fees 15%
Currency exchange rate reverted back to 1 SGD : 4.4 rmb
This means that a 100rmb item will cost 100rmb / 4.4 x 115% = 26.20 SGD

ETA: I'm currently swarmed with orders from people trying to make it before the above changes come into place... At this point of time, if you send an order for something new and have not heard back from me, your order will most likely be subject to the new fees. Sorry! >_< If you can't accept that, please do not place your order.

Free storage period extended to 1 year from time of payment of order.

If you wish to get photos taken of your purchase for your checking, the service will cost 1 SGD per item (down from previous 2 SGD)

The other pages on my website will be updated accordingly after 19 March.

If you placed orders just before Chinese New Year (late January) or during the Chinese New Year holiday (which lasted until 14 February; CNY is actually a 15-day long holiday although most people don't actually take such a long break), your supposedly instock items may not have arrived because the sellers are still going through backlogs, or they're waiting for their suppliers to replenish stock. In the current situation, many of them have said they can only dispatch the orders around end of February (which is soon). Made-to-order / pre-order items are expected to take even longer, perhaps up to mid-March.

So please wait patiently. If you feel that your order is taking an unusually long time to finish up, feel free to contact me to ask for an update, but please bear the above situation in mind. Thanks!