The exception is for the handful of customers who are business operators and need Taobao stock for their operations, as well as urgent orders. And of course, if anything crops up with your order that needs your urgent attention, I'll notify you too.
Just to recap the meaning of urgent orders as stated on my shopping service pages:
I don’t accept orders with urgent absolute deadlines (I don’t own the postal service or the shops so it’s really not up to me to promise you a date that you’ll receive your items). However, if your item has limited stocks (less than 5) or a specific limited order period / discount campaign, you may put “Urgent” in your email subject and I’ll prioritise your order to purchase it earlier. Refer to this page to understand how to read stock availability.
I'm not a full-time shopping service by the way, for those who didn't realise. I have a day job from morning until evening. I may handle shopping service matters during my day job if I'm having a lazy day. Otherwise, I'll be working on shopping service matters only from 8pm to 10pm (Singapore time) every weekday.
Therefore, if you submitted an email or order after 10pm on Friday, the earliest you may expect to receive a response would be on Monday after 8pm. Typically, I respond within 3 working days (excludes weekends and pub holidays).
I seek your kind cooperation and understanding!